Returns & Exchanges

Due to the perishable nature of our fresh seafood, we strive to ensure every order meets our rigorous quality standards. If you receive an item that is damaged or incorrect, please contact us immediately to facilitate a refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery or pickup, carefully check your seafood items to ensure they meet your expectations and match your order confirmation.

• 2.
  Document the Issue

  If there is a quality concern, take clear photographs of the product and the packaging labels as evidence for our quality control team.

• 3.
  Contact Customer Support

  Notify us within 24 hours of receipt by emailing our support team with your order number, photos, and a brief description of the problem.

• 4.
  Resolution Process

  Once reviewed, we will issue a credit to your original payment method or arrange for a fresh replacement to be delivered at no extra cost.